Privacy Policy

Clinic Experts (referred to as "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information such as your name, email address, phone number, address, and medical history if provided for consultation purposes. Additionally, we collect non-personal information like your IP address, browser type, operating system, pages viewed on our website, and referring website URLs. To enhance your browsing experience, we also use cookies and tracking technologies that help us understand your interactions with our website and provide personalized content and advertisements.

How We Use Your Information

Your information is used to provide and improve our services, communicate with you regarding inquiries or appointments, customize and enhance your user experience, process payments and manage transactions, and comply with legal obligations.

Legal Basis for Processing

We process personal data in accordance with GDPR Article 6 under the following lawful bases:

• Consent – where you provide explicit permission
• Contract – where processing is required to deliver requested services
• Legitimate Interest – to improve services and website performance
• Legal Obligation – where required by applicable regulations

Where health or treatment-related information is submitted, processing is conducted under explicit consent provided by the user.

Google Analytics & Advertising Consent

We use Google Analytics and Google Ads technologies that may collect anonymised usage and advertising interaction data.

Where required by law, consent is obtained prior to activating:

• Analytics storage
• Ad storage
• Ad user data processing
• Ad personalisation signals

These consent signals operate in accordance with Google Consent Mode v2 and can be managed through the website’s cookie consent banner.

How We Share Your Information

We may share your information with healthcare providers to facilitate consultations and treatments with our partner clinics and hospitals. Additionally, service providers that assist with website hosting, email delivery, and marketing may have access to your information. In cases required by law or to protect our rights and the safety of others, we may disclose your information to legal authorities. We do not sell or rent your personal information to third parties.

California Consumer Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), users have the right to request access to, deletion of, or restriction on the use of their personal data.

Clinic Experts does not sell, rent, or trade personal information to third parties. Users may contact us to exercise their data rights at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights

As a user, you have the right to request access to the personal data we hold about you, request corrections to inaccuracies, request deletion of your personal data subject to legal requirements, request limitations on processing your data, request transfer of your data to another service provider, and withdraw your consent to data processing at any time. To exercise these rights, you can contact us at: info@clinicexperts.com.

Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include encrypted communications, secure servers, and regular security audits.

Data Protection Commitment

Clinic Experts is committed to safeguarding all personal and health-related data submitted through this website.

We implement appropriate technical and organisational measures to ensure data is processed securely, confidentially, and in accordance with applicable data protection regulations including GDPR and healthcare data handling standards.

Personal data is collected only for enquiry handling, service coordination, and communication purposes, and is not sold or distributed to unauthorised third parties.

Health Information Disclaimer

Any medical or treatment-related information submitted through this website is handled confidentially and processed under secure data protection protocols.

By submitting health enquiries, you consent to the secure processing of this information for consultation and service coordination purposes.

International Data Transfers

Since we are based in Istanbul, Turkey, your personal information may be transferred to and stored in Turkey or other countries where our partners and service providers operate. By using our services, you consent to these transfers, which comply with applicable data protection laws.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Clinic Experts, Istanbul, Turkey. You can reach us via email at info@clinicexperts.com.

Your trust is important to us. Thank you for choosing Clinic Experts for your healthcare and aesthetic needs.